You're Our Client, Too
CRN member companies regard everyone they work with as a client, with all that the word implies. Your patient is their client. You are their client. And, they're local to you, so if you need to speak to someone, it's likely you'll know them. And that saves time.
A CRN Rehab Technology Supplier (RTS) collaborates efficiently with clinicians, because everyone's expertise must come together to provide your patients with the proper, and properly fitting, supplies and equipment.
CRN's documentation professionals ride constant herd on the paperwork, scheduling, funding, and general organization required to create a smooth delivery process.
In short, CRN is a deep resource for extremely busy health care professionals. When you work with a Custom Rehab Network member company, you can worry about something else. You're prescription gets fulfilled, and your patient get taken care of.
How to Get the Prescription Right The First Time
It starts with a face-to-face mobility examination.
a. It’s vital that you document the examination in a detailed narrative note in the beneficiary's chart in the format used for other entries. Cursory notes often lead to denied claims.
b. The note must clearly indicate that a major reason for the visit was a mobility examination and must document the reasons why a lesser mobility device (cane, crutch, walker, wheelchair) is not appropriate for your patient.
c. The notes should also document the patient’s willingness and ability to use the power mobility device.
d. You may also write an additional order for a wheelchair evaluation to be performed by PT/OT (physical or occupational therapist) who have experience and training in mobility evaluations to perform part of the face-to-face examination.
d. If there is a PT/OT examination, you review, sign, and date their report, stating your concurrence-- or any disagreement with that examination.
e. In order to provide the equipment you prescribe, we will need a copy of the notes from your patient’s initial visit, plus the annotated, signed and dated copy of the PT/OT.
Again, in order to provide the equipment you prescribe, we will need a seven element order for a power wheelchair which includes the following items:
1. Beneficiary's name
2. Description of the item to be ordered, general or specific
3. Date of the face-to-face mobility examination
4. Pertinent diagnoses or conditions that relate to the need for the power mobility device
5. Length of need
6. Physician's signature
7. Date of signature
The supplier must receive this order within 45 from the days after completion of the face-to-face exam. The 45-day period begins when the physician signs and dates the PT/OT examination.